1. Data Controller Identification
ION Solar Power is the data controller responsible for the processing of your personal information through this Service.
ION Solar Power
1 Solar Way, Denver, CO 80201, United States
Privacy contact: privacy@ion-solarpower.com
2. Categories of Data We Collect
We may collect the following categories of personal information:
- Identifiers: name, email address, postal address, phone number.
- Technical data: IP address, browser type and version, device identifiers, operating system.
- Usage data: pages visited, time on page, referring URL, clickstream data.
- Geolocation: approximate location based on IP address or ZIP code you provide.
- Communications: messages you send us via contact form or email.
- Property data: details you voluntarily provide about your home and energy usage.
We do not knowingly collect information about children under 13.
3. Purposes of Processing & Legal Basis
| Purpose | Legal Basis |
|---|---|
| Respond to consultation requests and inquiries | Contract / pre-contractual steps |
| Schedule in-home assessments and send quotes | Contract |
| Improve the Service and measure performance | Legitimate interest · Consent for analytics cookies |
| Send marketing emails (where opted in) | Consent |
| Comply with legal obligations (tax, accounting) | Legal obligation |
| Prevent fraud and ensure site security | Legitimate interest |
4. Third-Party Sharing
We share personal information with the following categories of third parties:
- Service providers: hosting (AWS), email delivery, CRM, payment processing.
- Analytics: Google Analytics 4 (web usage analytics).
- Advertising: Google Ads, Meta Pixel, Microsoft Advertising — for campaign measurement and retargeting.
- Professional advisors: legal, accounting, auditing.
- Authorities: when required by law, subpoena, or court order.
We do not sell personal information in exchange for monetary compensation. Some sharing with advertising partners may qualify as "sharing" under CCPA/CPRA; see Section 7 for your opt-out rights.
5. International Data Transfers
Our Service is operated from the United States. If you access the Service from outside the U.S., your information will be transferred to, stored, and processed in the U.S. We rely on standard contractual clauses (SCCs) where required to protect such transfers.
6. Retention Periods
- Consultation inquiries: up to 24 months after last contact.
- Customer records (installed systems): duration of warranty plus 7 years for tax/legal purposes.
- Marketing contact data: until you unsubscribe, plus 30 days for suppression list.
- Web logs and analytics: up to 26 months.
7. Your CCPA/CPRA Rights
California residents have the following rights under the CCPA/CPRA:
- Right to Know — request categories and specific pieces of personal information we've collected about you in the last 12 months.
- Right to Delete — request deletion of personal information we collected from you, subject to legal exceptions.
- Right to Correct — request correction of inaccurate personal information.
- Right to Opt-Out of Sale or Sharing — instruct us not to share your data for cross-context behavioral advertising.
- Right to Limit Use of Sensitive Personal Information.
- Right to Non-Discrimination — we will not deny service, charge different prices, or provide different quality if you exercise your rights.
To exercise any of these rights, email privacy@ion-solarpower.com or use our contact form. We will verify your identity before responding. You may designate an authorized agent to submit a request on your behalf with written permission.
Do Not Sell or Share My Personal Information: Use the link in the footer of this page, or email us directly to opt out.
8. Children's Data (COPPA)
The Service is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Security Measures
We implement reasonable and appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit (TLS), access controls, regular backups, and employee confidentiality training. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated via a prominent notice on the Service or by email to registered contacts.
11. Governing Law
This Privacy Policy is governed by the laws of the State of California, United States.
12. Contact
ION SP
Email: privacy@ion-solarpower.com
Contact form
Related documents: Terms of Use · Cookie Policy